udayanga

# Udayanga Hotel - Official Policies and Regulations ## Reservation and Check-in Policies ### Check-in/Check-out Times - Standard Check-in Time: 2:00 PM - Standard Check-out Time: 12:00 PM (noon) - Early Check-in: Subject to availability - Late Check-out: Available until 6:00 PM at 50% of room rate - Late Check-out after 6:00 PM: Full day charge applies ### Reservation Requirements - Valid government-issued photo ID required - Credit card or cash deposit for incidentals - Minimum age for check-in: 18 years - Advance booking deposit: 50% of total stay - Passport required for international guests ## Payment Policies ### Accepted Payment Methods - Major credit cards (Visa, MasterCard, American Express) - Bank transfers - Cash in local currency (LKR) or USD - Digital payment methods (specified e-wallets) ### Deposits and Guarantees - Security deposit: LKR 25,000 or equivalent - Incidental charges pre-authorization - Corporate bookings require guarantee letter - Direct billing available for approved companies ## Cancellation Policy - Free cancellation up to 48 hours before check-in - 1 night charge for cancellations within 48 hours - Full charge for no-shows - Special event dates may have stricter policies - Group booking cancellations require 7 days notice ## Room Policies ### Occupancy Rules - Maximum 2 adults per standard room - Maximum 3 adults per deluxe room - Children under 12 stay free with parents - Extra bed charges: LKR 5,000 per night - Maximum one extra bed per room ### Room Safety and Security - Do not leave valuables unattended - Use in-room safe for valuables - Report lost key cards immediately - No unauthorized visitors after 10:00 PM - Security escort available 24/7 upon request ## Child Policy - Children under 6 years stay free - Children 6-12 years: 50% of extra person charge - Children above 12 years: Full extra person charge - Babysitting services require 4 hours advance notice - Children must be supervised in all public areas ## Pet Policy - Service animals only - Advance notification required - Proof of vaccinations needed - Cleaning fee may apply - Owner responsible for any damages ## Dining Policies - Breakfast included in room rate - Outside food not permitted in restaurants - Special dietary requirements: 24-hour notice - Room service available 24/7 - Mini-bar items charged upon consumption ## Swimming Pool Rules - Operating hours: 7:00 AM - 8:00 PM - Proper swimming attire required - Shower before entering pool - No glass items in pool area - Children must be supervised ## Smoking Policy - Non-smoking property - Designated smoking areas available - LKR 15,000 cleaning fee for violations - Balcony smoking permitted in specified rooms - E-cigarettes treated as regular cigarettes ## Noise and Conduct - Quiet hours: 10:00 PM - 7:00 AM - Excessive noise prohibited - Professional conduct expected - Right to terminate stay for violations - No parties without prior approval ## Facilities Usage - Fitness center: 24/7 access for guests - Spa appointments: 4 hours advance booking - Business center: 7:00 AM - 9:00 PM - Meeting rooms by reservation only - Pool towels provided at pool area ## Damage Policy - Guests liable for any damages - Damage assessment before check-out - Repair/replacement at market cost - Security deposit may be withheld - Incident report required for all damages ## Privacy Policy - Guest information kept confidential - CCTV in public areas - No unauthorized photography - Data protection compliance - Information sharing with authorities when required ## Environment and Sustainability - Towel reuse program - Optional daily room cleaning - Waste segregation mandatory - Energy conservation practices - Sustainable practices encouraged ## Special Requests - 24 hours advance notice required - Subject to availability - Additional charges may apply - Medical assistance available 24/7 - Special arrangements for celebrations ## Transportation and Parking - Valet parking available - Self-parking free for guests - Airport transfers by reservation - Shuttle service schedule posted - Parking at own risk ## Emergency Procedures - Emergency exits marked - Evacuation plans in rooms - Assembly points identified - 24/7 emergency response - First aid facilities available The hotel reserves the right to modify these policies without prior notice. For any clarifications or special requests, please contact the Front Desk or Guest Services.